Fun At Kids Party - Terms and Conditions

Terms and conditions v4

Deposit and Balance Payments

Bookings must be paid in full in cash at the end of your completed event. The only exclusion from this clause is where we have agreed, in writing, to take payment after the event by invoice; the invoice will show the full amount due

Once a cash payment has been handed to your entertainer we are unable to request any refund from this payment, please only pay in full if you are fully satisfied with the service your entertainer has provided

We do not accept payments by cheque unless agreed in advance

We accept deposit by card or PayPal only, unless otherwise agreed in advance

From 1st September 2017, VAT is applied to all deposits paid to Simply Unique Entertainment. VAT will not be applied to the cash balances paid to your entertainer. If a balance is paid to Simply Unique Entertainment Ltd VAT will be applied

A 2% fee will be applied for balance payments paid by debit or credit card. No fee applies for deposit payments

Cancellation Policy

Deposits are non-refundable. If you cancel your booking for any reason, you will lose your deposit

If you cancel a booking with less than 24 hours’ notice the full balance will be requested, you must cancel your party by sending an email to info@funatkidsparty.co.uk or writing to Simply Unique Entertainment Ltd, 3rd Floor, 207 Regent Street, London, W1B 3HH

If you need to cancel a booking with more than 7 days notice, and would like to re-book within 6 months of the date of your party, then we can do so subject to availability and a £20.00 re-booking fee. You confirm this by sending an email to info@funatkidsparty.co.uk or writing to Simply Unique Entertainment Ltd, 3rd Floor, 207 Regent Street, London, W1B 3HH.

If we are unable to attend your booking we will refund your deposit in full and discuss non-compulsory compensation. If we are late to your party we will offer a discount on your balance or arrange to stay extra if possible. If we are unable to provide at least 45 minutes of entertainment then we will reduce your balance and refund your deposit in full except on 1 hour parties - 30 minutes of entertainment applies before a refund of your deposit can be requested. If we are late due to no parking, difficult access or similar then a refund can not be requested.

Booking Confirmations

All booking confirmations must be checked in full by you, please check all the details, especially the date of the party, the start and finish time, the party address and your contact number

Simply Unique Entertainment Ltd will not be held accountable for any mistakes that go unnoticed on your booking confirmation

Playlists & Booking instructions/requests For Entertainer

Please email your playlist & booking instructions/requests to info@funatkidsparty.co.uk at least one week before your party date. We will reply by email to confirm this has been received and we recommend as a precaution that you check your entertainer has received this during your courtesy call or SMS.

Safety, Outside bookings, Parking and Access To Party Venue

You must ensure that a responsible adult is present at all times for any children’s events

Simply Unique Entertainment Ltd will not be held responsible for any accidents that occur, at an event, for which why are not liable; i.e. do not involve our entertainers or equipment

If your booking includes use of the Snow or Bubble Machine, you should be aware that the floor can become slippery during use. Whilst we will do our best to keep the floor dry, and warn of any danger, we will not be held responsible for any slips or falls that may result

Please note that if any children who appear to be under the age of 3 are present in the games area, we may not be able to run games or may need to abort a current game in progress for safety reasons, this is not applicable for pre-school's or 3rd birthdays.

Unless informed otherwise, we will assume your party is on ground floor level and no more than 20 metres from where we are parked. No discounts are offered for bookings that are not on ground floor or more than 20 metres from where we are parked/un-loading from.

You must inform us in advance if access to the venue is difficult. You must also inform us of any parking restrictions, car park charges or similar issues, or whether we are required to lift equipment upstairs. Circumstances, such as the aforementioned, may result in a delayed start if we cannot get to the venue with ease

Car parking over the value of £2 must be covered by the client or party organiser. Your entertainer will hand you a receipt.

Outside bookings are only possible if agreed in advance. Appropriate coverings, such as a gazebo or marquee must be provided at the expense of and by the customer

Changes to your booking

Any changes to a booking must be requested by email. Acceptance of change will be made by return email to info@funatkidsparty.co.uk or admin@simply-unique-entertainment.info

Changes to date or times may be refused if we are unable to accommodate the change

Contacting us on a weekend

Please be aware that the office is closed on Saturday's & Sunday's. If you have an urgent query regarding your booking outside of our opening hours over your party weekend please call the emergency out of hours line on 020 3196 7175 for support

Entertainer DBS & PLI, Equipment information, Outsourcing & Website

Standard Department of Barring and Disclosure (DBS) certificates are requested to be updated for every entertainment disco entertainer and renewed every 4 years. The entertainer has signed a disclaimer to say they have a DBS certificate in place. A copy of the entertainers certificate can be requested once you have booked and we have scheduled your entertainer.

All entertainers are working on a self employed basis for Fun At Kids Party and responsible for sourcing their own Public Liability Insurance and have signed a disclaimer letter to state that they have this cover in place.

We very rarely require to outsource an entertainer to your booking, depending on the individual circumstances we may be unable to notify you of this in advance.

Please note that equipment provided for your disco can vary in appearance to equipment displayed in the photo's. Equipment can vary between entertainer to entertainer but will meet the minimum required package specification as shown on the relevant disco page.

All of our face painting photos are for illustrative purposes only, they represent the standard of work that can be achieved by all our or face painting team but may not be of actual work completed by FUN At Kids Party. We not guarantee that our face painters have a DBS certificate or public liability insurance.

Complaints:

must be made in either writing or sent in an email to the address below:

Postal Address: Simply Unique Entertainment Ltd, 3rd Floor, 207 Regent Street, London, W1B 3HH.

Email: info@funatkidsparty.co.uk

We will respond to acknowledge receipt of your complaint within 24 hours Mon-Fri, we will respond to your complaint in full within 7 working days.

*Special offers and discounts:

Receive up to £10 back for leaving a positive review on Netmum's or Facebook. The cash back will be made within 7 days of leaving a positive review on the relevant site. To qualify for discount and receive money back you must email info@funatkidsparty.co.uk to request this within 28 days of leaving a review. This offer is only available when you book an entertainment disco. Themed Disco and Oscars Disco receive £10 back, all other discos receive £5 back. We can only provide this offer once per client per and once per booking.

Early start and mid-week discounts can be refused in some area's. Discounts can also be refused for bookings that have no adequate parking, require us to carry equipment up stairs or for having more than the maximum number of children permitted on each disco or for any other reason we deem appropriate.

Discounts do not apply for School or Pre-School Disco.

The Kids Favourite Party Entertainers!

Ages 3-13